Refund Policy

Upon submitting a refund request for damage you've reported, we kindly ask for photographic evidence of your baggage in both pre- and post-shipment conditions. Following the receipt of these images, our dedicated team will meticulously evaluate the extent of damage and calculate the applicable refund amount. You'll then receive an email notification specifying the determined refund eligibility. Should your refund request be approved, we will ensure transparency by promptly notifying you of the approval status. Subsequently, the refund, which is capped at the total freight cost for this specific consignment, will be processed within 15 days from the date of approval. The refunded amount will be automatically credited back to your original method of payment, providing a seamless experience for your convenience.

LATE OR MISSING REFUNDS:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [ help@zimove.com ]